Free customer service workshops will be held in Bowen and Airlie Beach in March for business owners, staff, and volunteers. Everyone involved in welcoming guests to our region will benefit from the ‘Whitsundays Welcomes You’ program – an opportunity to enhance guest experiences and showcase the unique charm of our region.
This initiative is part of a statewide program designed to empower the industry to share their pride and passion for the Whitsundays while providing a warm, inclusive, and welcoming experience for visitors. Kathleen Maher, a former Whitsundays resident, is the Statewide Project Manager for the Queensland Welcomes You Program. She was instrumental in developing the program and managing its statewide rollout.
Earlier this year, Kathleen attended the Queensland Information Centre’s (QICA) conference in Kingaroy, where she explained the program to delegates. While at the conference, she also met with Leanne Abernethy, Manager of Bowen Tourism and Business, and Glenn Womal, Visitor Services Coordinator.
The program is free, and the workshops in Bowen and Airlie Beach will be specifically tailored to our region. Leanne encourages local business owners and staff to attend one of the workshops. Sessions will cover topics including hosting visitors, storytelling, accessibility and inclusion, sustainability, and showcasing local experiences.
Tourism Minister Andrew Powell, stated that the workshops will equip everyone in guest services to become passionate hosts, delivering exceptional and inclusive experiences. Workshop is FREE to attend but registration is essential with limited spaces available. Secure your spot today! Register now at: www.qld.gov.au/qldwelcomesyou or email: kmaher@brisbane-eda.com.au
WHAT: Whitsunday Welcomes You Program Workshop
WHEN: Wednesday 12 March
WHERE: Mantra Club Croc, Airlie Beach 9.30am-11.30am OR Grand View Hotel, Bowen 2pm-4pm
Project manager for the “Queensland Welcomes You” program, Katheleen Maher (centre) with Manager of Bowen Tourism and Business Leanne Abernethy and Visitor Services Co-ordinator Glenn Womal. Photo Supplied: Leanne Abernethy
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