Viking Mechanical: A Decade Of Driven Success

From humble beginnings to industry acclaim, Viking Mechanical has celebrated ten years of excellence in Mackay, powered by passion, innovation, and a family-driven ethos.
Founder Darrin Keates reflected on the journey with pride, recounting the milestone that put the company in gear. “Winning the Mackay Airport tender in 2015 was the spark that launched Viking Mechanical into the spotlight. It helped establish our brand and set us on the road to where we are today,” he said.
The win inspired Darrin and his wife, Nikki, to take a bold step forward. “We decided to expand into the automotive market, putting customer service and growth at the heart of everything we do,” Darrin explained. This leap of faith saw Viking Mechanical move from a single-bay shed to a state-of-the-art facility, paving the way for broader services, including eco-friendly maintenance solutions.
Their ambition didn’t stop at Mackay. By 2017, the team had opened a diesel repair workshop locally, followed by another in Brisbane in 2019. Recognition came swiftly, with Viking Mechanical becoming Mackay’s Approved IVECO Service Centre in 2019 and an Approved Jaguar Land Rover Service Centre in 2022.
“Our journey has always been about building trust and loyalty with our clients,” Darrin said.
“We’re incredibly grateful for the community’s support, which has allowed us to evolve into the business we are today.”
The company’s success is also a family affair, with Melissa and Shane, Darrin and Nikki’s children, stepping into key roles.
“Involving the family in our operations was one of the smartest decisions we made—it’s been integral to our success,” Darrin shared.
As industry champions, Viking Mechanical invests in the future, offering apprenticeships to young people and actively encouraging women to join the male-dominated automotive field.
“The industry is on the cusp of its most exciting era in 100 years, with advancements like electric, hybrid, and autonomous vehicles. It’s a great time to inspire the next generation to jump in,” Darrin said.
Even the challenges of the COVID-19 era couldn’t slow them down. “Our team’s positivity and resilience during such an unpredictable time kept us on track and reinforced just how strong we are together,” Darrin said. A nomination for the Community Achievement Award – Ricoh Customer Service Award further cemented their reputation for excellence.
Looking ahead, Viking Mechanical is steering confidently into the future. With over 80 years of combined expertise, they’re committed to staying ahead of evolving technology and delivering unparalleled service.
“We’re constantly investing in our tools, training, and people to ensure we can meet the demands of tomorrow while staying true to our values,” Darrin concluded.
Ten years down the road, Viking Mechanical’s journey is far from over—their story is one of family, innovation, and a community they’re proud to serve.

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