Twenty 16 Change Of Command But Not Service

Ten years ago, Twenty16 Communications was founded, with CEO Laz Reynolds at the helm. As the driving force behind the company, Reynolds established the business to provide expert information on sales and service for top-quality marine electronics brands. Since its inception, the company has become a trusted name in the industry, offering specialised knowledge and reliable support to its customers.
Laz decided to set up the company, relying on his significant expertise in electronics and communications. After building connections within the industry, Laz was invited in 2013 to become a Service Dealer for Raymarine in the Whitsundays and establish a dealership. He officially launched the company in 2014.
Laz explained that the company’s strength lies in its specialised approach to electronics, setting it apart from others. Trained in the communications field, he noted that while the industry has become more broad and less focused, the company remains committed to its core strengths. As the field evolves, the company continues to prioritise the specific elements that made it unique.
After an incredible 10 years with the business, Laz has made the decision to pass the reins to Thomas Seymour, a skilled professional who began his journey as an apprentice and has since worked alongside Laz for the past 6 years. With his extensive experience and deep knowledge of the company, Thomas is more than ready to lead the business into its next chapter.
“The business had got to a stage where I felt someone else could take it to another level, and that person was Tom,” Laz enthused.
Tom expressed his enthusiasm for taking over the business and his commitment to upholding the company's renowned high standards of service. Both he and Laz emphasised that, although ownership is changing, the quality of service will remain unchanged.
Tom shared the story of his personal journey to his current position, beginning with his early years in construction, where he worked in his parents' business from the age of 14. His experience later expanded when Twenty16 serviced his parents' vessel, an experience that went so smoothly it inspired him to pursue a trade in the field.
Over the six years Tom has worked at the business, he has earned a high level of trust with Laz and the clients, which ultimately led to Laz's decision that Tom was more than capable of taking on the business.
At Twenty16 their number one priority is customer satisfaction.
“The core focus of the business is ensuring that the client’s products work,” Laz explained.
“There aren’t many industries where you can take immediate action and instantly see if it’s right or wrong. Problems don’t linger here.”
Currently, there are four employees at the company. However, when Tom takes over, he plans to hire an apprentice to join the team.
With the change in ownership, Twenty16 is excited to continue offering the highest quality marine communication services.

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Laz and Thomas exchange a handshake as the business gets handed over.

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