More than 50 business owners, staff and volunteers attended workshops in Airlie Beach and Bowen last week as part of the “Queensland Welcomes You” initiative.
Bowen Tourism and Business was well represented at the Bowen workshop at the Grand View Hotel.
The Chair of the committee, Jenn Honnery and the Manager, Leanne Abernethy, both attended the workshop along with three other committee members and three volunteers.
They were joined by local tourism operators, a representative from Tourism Whitsundays and Whitsunday Regional Council staff.
The local workshops were part of a state-wide roll-out of the initiative which has been led by former Whitsundays resident, Kathleen Maher as the Project Manager.
Kathleen, along with the presenters Linda Tillman and Jayne Jennings, called in at the Big Mango after the workshop and enjoyed a delicious mango sorbet.
All workshops across the state were tailored to each region with local participants completing the “Whitsundays Welcomes You” program.
Local businesses and their staff who were unable to attend the workshops still have access to “The Whitsundays Welcomes You” free online training program – a resource specifically designed to inspire and upskill teams to deliver outstanding customer service and unforgettable guest experiences.
Manager of Bowen Tourism and Business, Leanne Abernethy said the program was perfect for anyone who interacts with visitors, helping to build local knowledge, enhance storytelling skills and create a warm, welcoming environment for guests.
The Whitsundays Welcomes You Program is funded by the Queensland Government as part of the Queensland Welcomes You initiative and delivered by the Queensland Regional Tourism Network, including Tourism Whitsundays.
To access the program, visit the Tourism Whitsundays website or head directly to www.qld.gov.au/qldwelcomesyou.
Former Whitsundays resident Kathleen Maher with the presenters Jayne Jennings and Linda Tillman, enjoying a delicious sorbet at the Big Mango. Photo supplied
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