Leading With Heart, Building With Purpose With Tammy Laval From Mackay City Property

Tammy Laval has cemented her place in the real estate industry, with integrity, humility and heart during her 17 years working behind the scenes with a highly prominent team.

As the heart of Mackay City Property, she manages the essential and support tasks that often go unnoticed, working 'under the radar' to drive the team's success. Notably, the team recently secured the Rate My Agent awards for No.1 Property Management Team and Top 5 Property Sales Team for Mackay 2025.

Tammy believes this success stems from three key pillars: people, passion, and purpose.

“I love our team, and the people within it,” she says with a smile.

“We’re like a family, within a family.”

In 2007, Tammy and her husband, Chris, made the bold decision to split from a business partnership and relaunch as a family-run agency. In 2021, they transitioned from a franchise group to an independent business, giving them the freedom to create something unique of their own.

Interestingly, Tammy’s entry into real estate wasn’t exactly planned. Following her family's sudden heartbreaking loss of her mother to cancer, she stepped up and into the business to assist with its operational and administrative setup.

“I had no experience in real estate – I just winged it,” she laughs. But her background in hospitality, event management, marketing, and small business operations later laid the foundation for success.

“Currently, the scope of my work centres around an operational role, collaborating with bookkeepers, accountants, advertisers, computer technicians, and other like professionals to ensure the effective delivery of our team's services.

“The diversity makes each day slightly different, and I love that,” she says.

“When things go wrong, it keeps me on my toes and it helps me to stay creative in solving problems.”

Whether it’s watching her children thrive, or celebrating milestones with her team, Tammy believes challenges ultimately pave the way for greatness.

“Every challenge comes with a reward,” she says.

“They circle each other, and that’s how I see it.”

Above all, Tammy loves working within her community. In fact, recently, she had the honour of helping revive Mackay’s art trail with The Bee Mindful Mural, and even led the Chinatown project with Mky City Heart Collective as project leader.

“It was lovely to bring back some of Mackay’s history that many weren’t aware of,” she says.

“The project had so much heart and soul.”

It’s no surprise her name was nominated for the Just Saying Project’s Magic Muse Awards 2025, set to take place in March.

Tammy sees life as a beautiful cycle of growth, giving back, and discovering new adventures.

“I think you go through stages – finding yourself, building your career, then focusing on family – and eventually, you reach a point where you can give back.

“When you give to the community, you feel that love return, and to me, that’s interchangeable… that’s where you’ll see the shine in me.”

mackaycityproperty.com.au

‍

Photo credit: Alyce Holzy

‍