Proserpine Hospital’s catering service team has been recognised with the Golden Boot Award for excellent service.
Celebrating all operational services teams across the Mackay Hospital district, which includes eight hospitals and five community health centres, the Golden Boot Awards commend excellent performance and service in operations.
The Proserpine Hospital Catering team was presented the award due to their excellent work, particularly for how they responded following an incident, in which all the power was lost at the hospital.
On May 21 this year at 5am, a fire broke out in the operations building, causing the hospital to lose power.
The hospital’s generator was unable to be used due to the fire.
“The clinical staff were using their mobiles as lights, but it was time for breakfast, so the catering team quickly made a kitchen out of a small room in the maternity ward,” explains Lisa Bates, the Operations Services Coordinator.
“For nearly two days, the catering team worked to provide meals and washing up for all the patients and meet all our standards.”
Using the hospital’s cyclone menu, the catering team delivered meals to close to 30 patients, with only a short delay initially of 15 to 20 minutes.
“They just went into action and got it done, while the fire was still being put out,” explains Nicola Young, Director of Nursing.
“If we hadn’t been able to do that, we would have to had shut down the hospital and transfer all the patients,” said Ms Young.
The Catering Team prepare just under 28,000 meals 365 a year, with locally sourced produce.
With a team of 21 staff, who work flexibly across all areas of hospital services, including laundry and cleaning, receiving the Golden Boot acknowledges and celebrates their outstanding service to the hospital and its patients.
“We get a lot of our patients give the team feedback when they’re delivering the meals, saying how wonderful it is, that it’s like home cooked food.
“They love it, they do an exceptional job,” said Ms Bates.
“The entire team is very community minded; they are very devoted to the hospital.”
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