With over ten years branch management and banking specialist experience, Amanda Anderson was appointed Branch Manager of Community Bank Cannonvale-Proserpine in March 2024. Here she shares her highlights from this year, and what to look forward to in 2025.
The branch offers face-to-face full banking service with lenders and bankers, open 9:30am-4pm Monday to Friday.
This year the branch has taken their customer service to the next level by implementing a range of new initiatives such as free home loan reviews, specialist lender appointment bookings, insurance offers, and revised branch hours that best suit our customers.
As a result, the branch is seeing positive growth in deposits and lending and stronger relationships for our customers with mobile lenders and Bendigo Bank business partners.
“One of the major reasons I chose to join Community Bank Cannonvale- Proserpine was to be part of an organisation that is so involved and invested in the local community,” said Amanda.
“Our profit-with-a-purpose model sees a percentage of the profits generated by our independently owned and operated Community Bank branch invested back into the community. When you bank with us, good things happen in the Whitsundays community,” she said.
To the year ahead, the branch team wants to be the bank of choice in the region for customer service and lending, business and rural banking so we can continue to deliver positive growth and continue to support Whitsunday clubs and organisations.
Amanda also offers some end of year top tips for customers:
• Review your banking arrangements at least once a year especially your lending rates and insurance.
• Have a second way to access your banking if you can’t visit a branch, for example eBanking even if it is only for emergencies.
• Be aware of scams and don't be afraid to ask questions when paying for goods and services. Look to your bank for advice and remember when transferring money in a branch you might get asked questions regarding your transfers to make sure you are not being scammed.
• Over Christmas, the Bendigo Community Bank Cannonvale-Proserpine branch will be closed 25-27 December and re-opening 9:30am Monday 30 December.
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