In a world where consumer rights can often feel like a tangled web, Aunty Pat is here to support those seeking fairness. Through her organisation, Just Resolutions Consumer Protection Systems (JRCPS), Aunty Pat provides advice and support to anyone who feels they’ve experienced unjust customer service, helping them understand their rights under Australian Consumer Law.
Australian Consumer Law is designed to shield individuals from unfair business practices, but many are unaware of the protections available to them. Disadvantaged individuals, such as those under NDIS or experiencing homelessness, are particularly vulnerable. Yet, Aunty Pat’s services are available to everyone, empowering people to stand up for what’s right.
Aunty Pat’s journey is rooted in advocacy and resilience. As a single mother of six, she juggled multiple jobs to support her family, all while building a foundation of knowledge that would one day benefit her community. She successfully ran a hospitality and retail training business, studied consumer law, and served as a life coach, even assisting with resumes to help others launch their careers.
Her expertise spans financial, criminal, consumer, and contract law. Known affectionately by her associates as the "Queen of Refunds," Aunty Pat has a reputation for taking on big businesses to secure fair outcomes for everyday people.
"I give a voice to those who may not have the knowledge or confidence to represent themselves," she explained.
"Even with warranties or guarantees, consumers often don’t understand their rights. Businesses sometimes try to fob you off, even when they’re in the wrong—and that’s not right.
"My goal is to educate and empower people so they can stand on their own feet in the future. Knowing your rights isn’t just about one situation—it’s about building confidence to navigate life’s challenges."
Aunty Pat offers more than advice. She acts as an advocate, helps interpret contracts, and serves as a liaison to connect people with the right organisations.
"You have to be a squeaky wheel sometimes, and I can be that squeaky wheel for others," she said with a grin.
If you feel you've been wronged or need clarity, reach out to Aunty Pat, where your initial contact is free of charge and confidential. She’s here to help, one squeaky wheel at a time.
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